CUSTOMER SUPPORT

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Date

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1.000 + 1 reasons to travel with us!

Celebrate with us!
Celebrate with us!
600months
18.250
days
438.000
hours

and we keep going forward!

We thank you for your trust and for your support!

Α Νew Year has begun! We continue with added experience!

We keep our promises !

We answer all your emails and questions within 3 working hours,but most importantly we answer in your language !

English, French, German, Italian, Spanish, Dutch, Turkish and Greek !
Languages we too speak fluently !
In the new year we aim to make our services even better,
even more efficient and even faster !

We will always be in competition with our ourselves.

That’s a promise !

We wish you many pleasant trips !
The Greekferries Club Team

We reply and confirm bookings within... 3 hours!
Each year, more and more travelers choose us!

The number of our website visitors increases day by day, every by month, all year round.

It is our pleasure to share the secrets of our success with you and thank you for your trust and preference in our services.

In 2018, our websites welcomed 10.000.000 visitors!
That is an average of 27.000 people a day all year round!

Our webpages are always up-to-date with all ferry schedules to Greece and the Greek islands, offering booking services to over 200.000 passengers travelling with us every year.

Thank you for your support.

Each year, more and more travelers choose us!

Your trust in us, urges us, forces us, to evolve and become better!

Our target is:

The services we provide must match the money you pay us as well as exceed your expectations.
We always keep our promises!

For many years now, we assist you in your own language! Our staff, our valued associates, a team with many years of experience in ferry travel and reservations, replies to your emails in your own language at mother tongue level. (English, German, Italian, Dutch, French, Spanish, Turkish and Greek.)

Each year, more and more travelers choose us!

Benefit from the offers, discounts and privileges enjoyed by all Greekferries Club members!
Travel with us and... win !

No matter which ferry company or ferry you choose for your trip…
you always win with Greekferries Club!

Become a Member today !
No registration or annual fees! No subscriptions!
No hidden charges! No cost whatsoever!

Learn more and... tell your friends !

www.bonuspermile.gr

7th consecutive year, Νo 1 Partner of Minoan Lines !

We thank you all!

We would like to thank all our members and our esteemed clients, -everyone who contributed with their unwavering trust in our services- and helped us reach the point where “Greekferries Club sa” has been awarded for the 7th consecutive year by Minoan Lines
as their:

«Top Sales Associate for
individual passenger and vehicle ticket sales
on the company’s international lines»

20 Years continuous Cooperation (1994-2014)
with Superfast Ferries and Blue Star Ferries!

From 1994 and for almost 15 years our company Greekferries Club, cooperated as a premium sales agent (central agent) of Superfast Ferries and Blue Star Ferries
in Crete. We continue our excellent cooperation to this day with the company’s new joint venture with Anek Lines.

Milestones. Greekferries Club offers unique services!
Since 2017 - WE PRODUCE OUR OWN ENERGY FROM THE SUN!

Finally ... we did it! Despite the economic crisis in Greece our company "Eco World SA – Greekferries Club" succeeded to...beat the bureaucracy in our country after long persistent efforts. We got licensed and installed solar panels in our building's roof. Enough to produce the energy we consume from the sun.
See more at https://greekferries-club.gr/company/ecology/.

2016 - 2017 - NEW SERVICE

One-day excursion cruises throughout Greece. The planning of a new service has begun and we hope it will be available for everyone soon. Our aim is to help enrich your holiday with experiences, adventures, fishing, swimming and adding fantastic photos to your photo album. You will travel to unique destinations and virgin beaches that you cannot see when traveling by car.
All this here: www.greek-cruises.gr. When it is ready.

2015 - NEW SERVICE

Our clients now have access to their booking and travel details wherever they are. With our new service MY RESERVATION they can view, print our or email their booking confirmation whenever they need.

2015 - NEW PARTNERSHIPS

Our company Greekferries Club has built its privately owned office building (approx 1000sq.m) Unfotunately, our offices are no longer large enough to accommodate all the associates we need to support our growing clientele and all our services. Instead of expanding our office spaces, we decided to create Affiliate Partnerships. We offer a rewarding commission-based cooperation scheme to anyone connected to travel and tourism in Greece and is interested in working with us.
Learn more here: www.greece-unlimited.com

2014 - COMBINATION OF NEW SERVICES

We extend our services, booking and issuing ferry tickets, both outside Greece and to the Greek islands. We now operate throughout the whole Mediterranean.
See more at our site: ferries-booking.com.

2013 - EXPANDING OUR SERVICES

We extended our ferry booking services to the entire Mediterranean! Our members and clients can now travel with us to Spain, Morocco, Tunis, France, Italy etc. Through our new website ferries-booking.com.
One more service for schedules, availability and online ferry reservations!

2012 - WEB SERVICES

Complete online services for your travel by ferry. Availability and ticket prices for all international and domestic ferry routes, with all ferry companies.
Instant information in real time!

2011 - FROM 12 to 6 HOURS!

We succeeded to reduce our average response time from 12 hours in 2008 to only 6 hours!
Today our average response time is only 3 working hours!

2010 - BONUS per MILE

A brand NEW Member Loyalty Reward Programme by Greekferries Club! Our Bonus per Mile members collect ‘nautical miles’ every time they book with us and these miles convert into bonuses and money. Learn more here: www.bonuspermile.gr

2009 - PASSENGER TO PASSENGER

Passengers that travelled by ferry to Greece and the Greek islands comment and rate the services and facilities of the ferry companies they used.

2008 - GREEKFERRIES TRAVELERS TOOLS

When arriving in our websites, visitors can find all the information they need for their trip from our compare rates system. By specifying their travel dates and routes they can see all departures, by all ferry companies, including schedules and prices per ferry and ferry company. All at a glance! We created an automatic price comparison engine for your ferry reservations!

Greekferries Club Customer Reviews and Ratings

See what our customers say about our booking platform and the level of customer service we provide

Google

4.9 / 5

1142 Reviews

Facebook

405 Users

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Travel Information

Please select the question relating to your query.

Our advise:

24 hours before your trip, contact the port office of the ferry company you are travelling with. Contact details for the port offices are provided in the confirmation of your booking. Reconfirm the departure time is the same as indicated on your tickets or your booking confirmation email. Make sure the weather conditions are suitable and that your ferry will depart as scheduled. Also reconfirm if you will be travelling with the ferry indicated in your reservation documents, as the ferry company retains the right to replace it by another in case of an emergency eg mechanical problems.

We advise arriving at the port 2 hours in advance for international route departures and 1 hour in advance for domestic route departures. If you arrive too late, you may not be allowed to board. Keep in mind that, especially during high season when a lot of people are travelling and there is heavy traffic on the main roads, the sooner you aim to arrive at the port the better. Ferries today carry between 500-1500 passengers and 50 -120 trucks depending on the route and vessel. Groups are advised to arrive even earlier at the port (3 hours before departure).

If you lose your ticket, please contact us as soon as possible! If the ticket was lost at the port during the embarkation procedure, contact the port office of the ferry company straight away.

In some cases, a ticket can be re-issued, in other it cannot. It all depends on the ferry company’s policy. If a ticket cannot be re-issued, you will have to purchase a new ticket. If the lost ticket is not found by the end of the year, the ferry company will offer you an open ticket of the same value for a future trip.

We should clarify that ferry companies allow cats and dogs on board. To travel with you, your pet must have a valid pet passport.

There are special areas on board the ferry (kennels) where your pet can remain throughout the duration of the trip. Some ferries may also provide a limited number of cabins where you can take your pet with you. In this case an additional surcharge to the cabin cost applies.

Access to the ferry’s garage is not allowed during the trip for safety reasons. Once you park your vehicle in the garage, make sure you take all necessary items (medicine, clothes etc) with you as you will not be allowed to visit your vehicle after the departure.

Without a valid ID or passport you will not be allowed to travel. Especially now that electronic tickets will be introduced. In this case you will miss your departure but you do not necessarily have to lose the money you paid for your tickets. You can contact the port office to explain the reason you were refunded boarding and make your tickets open to travel at a later date. Refunds are not possible on the day of departure.

Why book with Greekferries Club

Simple. We are here for you every step of the way.

The Greekferries <br>Booking Engine

The Greekferries
Booking Engine

Enter your ferry routes and travel dates and we guide you from there. Find all schedules, availability and prices and book your ferry tickets in three simple steps!

The Best Ferry Ticket Price

The Best Ferry Ticket Price

We include all the discounts you are entitled to. You don’t have to do any research!

The Secure Payments

The Secure Payments

Our payment gateway is fully compliant with the PSD2 SCA / EMV 3-D Secure 2.0 directives and guidelines.

The Chat Service

The Chat Service

If you encounter any difficulty or simply have a question, use the chat service in our booking engine and we’ll be happy to help!

YOUR Personal<br>Ferry Booking Expert

YOUR Personal
Ferry Booking Expert

Whether you complete your booking online or ask for our assistance, you will be paired with an experienced agent who speaks your language fluently.