La mia prenotazione
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IL VOSTRO AGENTE DI
PRENOTAZIONI TRAGHETTI
A ciascuno dei nostri clienti viene assegnato un Agente Prenotazione Traghetti personale che parla la loro lingua e risponde entro 3 ore lavorative. Il vostro agente è a vostra disposizione prima, durante e dopo il vostro viaggio.
Greekferries Club Bonus Per Mile
Raccogliete 'miglia' ogni volta che viaggiate in traghetto, indipendentemente dalla compagnia nautica con la quale viaggiate!
Riscattate le vostre miglia e ottenete sconti e biglietti GRATUITI!
Si consiglia vivamente di conoscere a fondo i termini e le condizioni della compagnia di traghetti con cui si viaggia. Di seguito troverete i termini ufficiali che regolano la prenotazione e il viaggio con Alpha Lines. Se avete bisogno di ulteriori chiarimenti, non esitare a contattare il vostro esperto personale di prenotazione traghetti per ricevere assistenza.
Passenger tickets are nominal (registered), are valid for the route and date issued and cannot be transferred to another person. Reservations and ticketing can be made through the travel agencies associated with the company, via the internet and at the company’s port offices.
For the issuance of the ticket and in order to register passengers travelling on passenger ships which operates from or to Greek ports (Directive 98/ 41/ EC/ 1998 – P.D 23/ 1999 & P.D 102/ 2019 /A 182) it is necessary to register the occupants. The nominal tickets issued must indicate: the passenger’s surname, the passenger’s name in full, date of birth, gender and nationality.
During the booking and issuance of the ticket, passengers are kindly requested to indicate their mobile phone number enabling Company to contact them in case of emergency e.g. detention due to adverse weather conditions
Business or economy tickets are marked with a seat number on the ticket
Disabled persons or persons in need of special care must declare this during booking or ticketing.
For children up to 5 years old a zero fare ticket is issued.
During the booking, automatically passengers receive an option date and time for the ticketing. After the expiration of this period in case the ticket has not been issued, the reservation is cancelled.
Open date ticket holders must book in order to travel based on the availability of the itinerary.
Holders of open-date tickets travelling in a seat with a higher fare must pay the fare difference. Holders of open-date tickets travelling in a seat with a lower fare are not entitled to a refund of the difference.
Passengers must be at the boarding area of the ship at least half an hour before departure and must hold with them their tickets and all necessary travel documents.
According to the time of cancellation of the ticket, the following apply:
High season travel from 24/05/24 up to 30/09/24
Up to 4 days from the scheduled travel date
Up to 2 hours before departure
Less than 2 hours to departure time:
After departure
Open date tickets
Low travel season until 23/05/24 and from 01/10/24 up to 17/11/24:
Up to 24 hours from scheduled travel date
In the last 24h before departure time:
After departure
Tickets issued as open date tickets as well as tickets converted into open date tickets have a validity period of one year from the date of issue.
In case of loss of ticket, the passenger must inform the company in writing & Issues a new ticket to the company’s port offices in place of the lost.
The company’s itineraries are those that the company has officially announced and are posted on its website and are listed in its advertising brochure.
The company reserves the right to cancel or modify them if necessary.
The arrival times mentioned relate to the time of arrivals in the entrance of the port.
Passengers can board the ship without having to replace their ticket.
Aborted tickets must be replaced in order for passengers to travel on another route.
The ship has boarding ramps and seats designed to serve disabled passengers.
Children up to 15 years old cannot travel without an escort.
Children 15 to 18 years old are allowed to travel unaccompanied provided they bring with them upon boarding the ship in addition to the documents required by all passengers, completed responsible declaration of parent or guardian.
In the absence of the declaration of responsibility, the company will refuse the minor to board the ship.
During boarding and during the journey, check-ins are carried out during check-in, passengers must show their tickets.
In the case of discount tickets, passengers must present the supporting documents corresponding to the commercial discounts on their tickets.
The ship has special areas for the accommodation of pets.
Pets are not allowed in the enclosed areas of the ship.
Passengers travelling with their pet are solely responsible for the safety, hygiene and care of them.
Passengers can carry luggage weighing up to 50 kg or volume equal to one cubic meter.
Special areas on board have been provided for the carriage of baggage.
The luggage of passenger who wish to do so, can be delivered to the crew during boarding, taking a receipt of baggage delivery and will be returned to them at their port of destination.
Items of value can be delivered for safekeeping to the ship’s Purser’s Office.
The company is not responsible for the loss of luggage, valuables or money in the public areas of the ship or in luggage that has not been delivered to the crew.
The transport of flammable and hazardous materials is prohibited.
Smoking is prohibited in all enclosed areas of the ship (Law 3730 Ministry of Health)
Passengers wishing to smoke can use specific areas on the open deck.
Sea voyages are governed by specific laws and regulations.
Passengers must comply with them as well as the instructions of the master and crew.
The company may prohibit passengers who do not comply with them from boarding the ship.
The company may check baggage and items carried by passengers for safety reasons.
Passengers carrying a weapon must declare it when boarding to the relevant officers of the ship.
Passengers may exceptionally disembark after boarding the ship only if they receive permission / approval by the officers of the ship.
Passengers can be informed of their rights on the website http://www.hcg.gr/node/5151
For any dispute arising from the contract of carriage between the company and the passengers responsible for resolving the Piraeus courts.
Ricerca per porti disponibili per porto di arrivo o di partenza
Perchè prenotare con Greekferries Club
Semplice. Siamo qui per voi in ogni passo del vostro viaggio.
Il Motore di Prenotazione Greekferries
Inserite le vostre tratte e date di viaggio, e da qui vi guidiamo noi. Trovate tutti i programmi, disponibilità e prezzi, e prenotate i vostri biglietti di traghetto in tre semplice passi!
Il Migliore Prezzo di Biglietti per Traghetti
Inseriamo tutti gli sconti ai quali ha diritto. Non c`è bisogno di fare la ricerca!
I Pagamenti Sicuri
Il nostro gateway di pagamento è pienamente conforme alle direttive e alle linee guida PSD2 SCA / EMV 3-D Secure 2.0.
Il Servizio Chat
Se riscontrate difficoltà o avete semplicemente una domanda, utilizzate il servizio di chat nel nostro motore di prenotazione e saremo felici di aiutarvi!
Il VOSTRO Esperto di Prenotazioni
Personale
Sia che completate la vostra prenotazione online sia che richiedete la nostra assistenza, sarete affiancato da un agente esperto che parla fluentemente la vostra lingua.