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FERRY BOOKING AGENT
Each of our customers is assigned a personal Ferry Booking Agent who speaks their language and replies within 3 working hours. Your agent is available to you before, during and after your trip.
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Being fully acquainted with the Terms & Conditions of the ferry company you are traveling with is highly advised. Below you will find the official terms that govern your booking and trip with ANES Ferries.If you need further clarifications, please do not hesitate to contact your personal Ferry Booking Expert for assistance.
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period the booking is automatically cancelled. The company reserves the right to change the time periods of option dates.
HIGH SEASON: 1st of June – 8th of September
LOW SEASON: 9th of September – 31st of May
Open date tickets are valid for 1 year and such tickets are not accepted for boarding. It is necessary, the initial ticket to be replaced with a new ticket before boarding. If, until the date of travel, the fare has been increased, owners of such tickets must pay the difference. All tickets may be changed into Open Date Tickets up to one (1) hour prior the time of scheduled departure.
We inform you that our company supports the service of prepaid tickets (PTA). All prepaid tickets must have been printed before boarding. The issuance of tickets is possible through the company’s central offices, the central port agents as well as through the company’s ferry ticket booths on each departure port.
Fare Refund Policy:
NOTE: All tickets may be changed into Open Date Tickets up to one (1) hour prior the time of scheduled departure.
After departure: Tickets are not cancelled, nor change into Open Date Tickets and the date of travel may not be changed.
Tickets are cancelled by the company’s Central Offices, Central Agents and Central Port Agents and when the original tickets have been presented. Tickets cannot be cancelled over the phone.
After departure: Tickets are not cancelled, nor change into Open Date Tickets and the date of travel may not be changed.
In case of ticket loss, passengers must purchase a new ticket in order to travel. Then, they must inform the company about the loss in writing stating the date of travel, the itinerary, the number of the lost ticket, the number of the new ticket which is purchased and a photocopy of the latter. If resulted by the company’s archives that the lost ticket has not been used within one (1) month from the date of travel, the company will replace it with a ticket of the same route and class as the lost one without any additional fare charge. The statement of loss of the ticket shall be submitted by e-mail to info@greekferries.gr.
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with valid tickets for the next scheduled departure, pending on availability.
In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies in order to be informed about the new departure time.
After departure: Tickets are not cancelled, nor change into Open Date Tickets and the date of travel may not be changed.
We kindly request that the tickets of passengers and vehicles as well as the reduced fare tickets be issued correctly in order to avoid any discomfort. The Purser Officers carry out ticket controls upon boarding and during the voyage. Upon such controls, passengers are required to present their tickets as well as any documents which entitle them to a reduced fare ticket.
Under L.3730/2008 smoking is prohibited in all enclosed public areas of the ship. Passengers may only smoke in the designated areas on the open outer decks.
For any question, comment or observation, please call: (+30) 2810 5237613 or send an email: info@greekferries.gr.
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