IMPORTANT NOTICE         08/10/2020

Αs of 08/10/2020 passengers entering Italy after staying or passing through Greece, no longer have the obligation to present a negative COVID-19 detection test or alternatively to be tested upon arrival in Italy.

IMPORTANT NOTICE         13/08/2020

From today, August 13, 2020 a new decree by the Italian Minister of Health has come into force providing the following alternative measures which apply to people entering Italy after staying in, or transiting from Croatia, Malta, Greece or Spain in the last 14 days:

a. Obligation to present a certificate showing a negative result of a swab, done within the 72 hours prior to entry in Italy;

or

b. Obligation to undergo a molecular or antigen test carried out through a swab upon arrival at the Italian airport, port or border place, where possible; or carried out, within 48 hours from entering the Italian territory, at the competent Italian National Public Health clinic. In this latter case, while waiting for the examination test, people are due to wait in fiduciary isolation at their place of residence or dwelling.

All people, regardless of symptoms, entering Italy from the above mentioned countries are due to immediately inform the Prevention Department of the competent Italian National Health office about their arrival. In the event of outbreaks of symptoms of Covid 19, the obligation of immediate information to Italian Health Authority (through the relevant phone number) as well as of self-isolation remain into force.

Moreover, it is also recommended to verify the possible existence of regional decrees that could introduce additional specifications and requirements for entry into the regional territory. For direct access to the websites of the Regions, here.

To download the necessary Declaration Form for entry in Italy from abroad, please click here.

Passengers arriving in Italy who continue by private vehicle to their country of residence (transit) and do not stay in Italy for more that 36 hours are not subject to a coronavirus test. This must be stated in the self declaration for.

All ferry passengers arriving in Greece from July 1st are must complete the following Passengers Locator Form (PLF).

This information will help carry out the necessary diagnostic screening and keep everyone safe throughout the season.

Please fill in the form at least 48h before your departure.

PASSENGER LOCATOR FORM

(you are also required to fill in the Health Statement,
which you will find below)

(to be completed by all adults)

Please open, print and complete the PDF form.
Required by all adult passengers
when boarding the ferry.

Required for all trips, all ferries, all companies.
Without a health declaration form, NO ONE IS ALLOWED TO BOARD.

June 15^th, 2020

By government order, ferry travel for passengers and vehicles between Italy – Greece will be allowed from 01.07.2020.

May 31^st, 2020

By government order, ferry travel for passengers and vehicles
between Italy – Greece will be allowed from 15.06.2020.

May 25^th, 2020

Passengers can travel by ferry to all the Greek islands. All passengers are required to fill out a Health Declaration Form before boarding.

May 18^th, 2020

As of Monday 18/05/2020 the new protocol for ferry passengers
and vehicles on Greek domestic routes is in force. Passengers and private vehicles are allowed on the routes from/to Crete, whereas for the rest of the Greek islands, travel is available only for special purpose including business owners and employees travelling for the reopening of their business as announced on 11/05/2020. Restrictions on ferry connections to the rest
of the Greek islands are to be lifted on 25/05/2020.

April 21^th, 2020

The transfer of passengers and private vehicles on all Adriatic routes (Greece to/from Italy and Albania) has been suspended by government order until 15th May 2020

April 13^th, 2020

Gov. Gazette Α/84/13.04.2020, article 65

For the time period from 25th February until 31st October, in derogation of the provisions in force, the following apply mandatorily:

Requests for refund of the ferry tickets for domestic and international ferry routes to passengers who cannot travel due to the travel restrictions in force or do not wish to travel due to the uncertainty caused by the pandemic or due to cancellation of their scheduled itineraries, if provided for by Greek or European law, are satisfied with the provision of a credit note to the beneficiaries of equal value with the price of the ticket of the cancelled ferry trip.

The credit note is issued by the carrier shipowner, shipowner company or manager (hereinafter carrier) and is valid for eighteen (18) months from the date of travel . During this period, the beneficiary can use the credit note for any of the destinations offered by the carrier.

Until the expiration of the credit note, the debt cannot become overdue and repayable. The debt becomes overdue and repayable if the eighteen (18) months have passed and the beneficiary has not made use of the credit note.

The above provisions apply to claims arising from the cancellations of ferry or cruise ship schedules and/or the prohibition of the movement of passengers on domestic or international ferry or cruise ship routes for the time period between 25th February 2020 until 31st October 2020.

April 13^th, 2020

By Ministerial Order the temporary restrictions of ferry connections to the islands have been extended until 6am Monday 27th April 2020. Only permanent residents retain the right to travel by ferry. By Ministerial Order the temporary restrictions of ferry connections to the islands have been extended until 6am Monday 27th April 2020. Only permanent residents retain the right to travel by ferry.

March 23^rd, 2020

As of 23/03/2020 at 6am Greece has gone into full lockdown and all unnecessary movement is prohibited. Citizens wanting to leave their house for work, health or other reasons as described in the government guidelines, must carry a signed declaration form and personal ID/passport.

March 20^th, 2020

ALL hotels in Greece are to close - Only one will remain open in every major city as selected by the government. In Athens and Thessaloniki two hotels will remain open in each city.

Passengers traveling for tourist reasons are not allowed to board ferries to/ from the Greek islands. Only permanent residents of the islands are allowed to board.

March 15^th, 2020

The transfer of passengers and private vehicles on all Adriatic routes (Greece to/from Italy and Albania) has been suspended by government order for the period 15th-March - 15th April 2020

The Greek – Turkish borders have closed and therefore all ferry connections have stopped.

All ferry connections to, from and between the Greek islands are still carried out according to schedule.

Best regards,
Greekferries Club

May 16^th 2020

Dear Passengers,

We would like to inform you, that the temporary travel restrictions for passengers and vehicles (except trucks) from/to Italy have been extended by government order until 31/05/2020 at 15:00.

Thank you,

Greekferries Club

April 13^th 2020

Dear Passengers,

Subject: New Cancellation Policy for the Cretan Lines
 (FEK 84/Α/13-4-2020)

The JOINT VENTURE ΑΝΕΚ-SUPERFAST ENDEKA HELLAS INC & SIA, with a high sense of responsibility, is actively involved in the collective effort to curb the spread of the COVID-19 pandemic and is implementing the governmental measures regarding restriction of travel.

According to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations) come into force as of Wednesday 15/04/2020 and therefore the Company’s cancellation policy is modified as follows:

Passengers with tickets for travel until 31/10/2020 who cannot travel due to travel restrictions or who do not wish to travel due to uncertainty because of the pandemic or due to cancellation of their scheduled sailings, must convert their tickets to open date tickets at least 24 hours before departure. Open date tickets can be used on a next trip to any destination served by JOINT VENTURE ΑΝΕΚ-SUPERFAST ENDEKA HELLAS INC & SIA, within the period of eighteen (18) months from the date of departure of the original tickets.

In case the passenger wishes to travel on a date or in an accommodation category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid. In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open tickets they have in their possession.

Thank you,

Greekferries Club

May 16^th 2020

Dear Passengers,

We would like to inform you, that the temporary travel restrictions for passengers and vehicles (except trucks) from/to Italy have been extended by government order until 31/05/2020 at 15:00.

Thank you,

Greekferries Club

April 21^th 2020

Dear Passengers,

Following the Government order, kindly be advised that the embarkation from/to Italy is forbidden for passengers and vehicles ( except trucks). The prohibition is valid until 15/05/2020, tickets will be converted into a voucher (open ticket) valid 1 solar year”.

Thank you.

Greekferries Club

April 17^th 2020

Dear Passengers,

Subject: TICKET CANCELLATION POLICY DUE TO COVID-19

Due to the unprecedented pandemic of the COVID-19 coronavirus, the administration of Minoan Lines has implemented since 23/3/2020 the restrictive passenger transportation measures within the Greek territory in accordance with the Governmental regulations and follows the emergency hygiene and prevention measures on board its vessels, at the central offices and the central agencies, abiding by the guidelines of the National Public Health Organization (EHEA).

Given the particular circumstances we are facing, we would like to inform you about the ticket cancellation policy due to COVID-19:

DOMESTIC ROUTES

According to the Article 65 of the Government Gazette No. 84/13.04.2020 tickets with travel date within the period from 25/2/2020 up to 31/10/2020 will be reimbursed with a Credit Note (VOUCHER/OPEN TICKET) valid for a period of 18 months from the initial date of travel. During this period, passengers may at any time use their Credit Notes (VOUCHER/OPEN TICKET) for any domestic route of the company MINOAN LINES. If the passengers wish to change the type of accommodation or the price list changes, the resulting price difference will have to be paid. If the passengers do not use their Credit Notes within the 18-month period, they are entitled, after the end of the 18 months, to receive 100% of the value of the Credit Notes in their possession.

ADRIATIC ROUTES

According to the current Italian law (Decreto Legge no. 9 / 02.03.2020) and following the instructions of Grimaldi Group, all passengers’ tickets to/from Ancona and Venice booked for departures until 27/04/2020 can be converted into open date tickets and can be used on a next trip within the period of twelve (12) months from the date of departure of the original tickets.

Thank you.

Greekferries Club

March 15^th,2020

Dear Passengers,

According to the latest instructions and government orders ferry connection between Italy, Greece and Albanian, due to the COVID-19 outbreak, kindly note the followings:

1) Trucks transportation from both ports is permitted (one driver per truck).

2) Carriage of passengers and private vehicles has been suspended.

Affected passengers will be informed of their options by their personal Ferry Booking Expert

If you are travelling at a later date, please visit this page again later on for updates. We will keep you informed.

Best regards,
Greekferries Club

March 15^th, 2020

Dear Passengers,

As of 15/03/2020 all ferry connections between Greece – Turkey have been suspended in the effort to restrain the COVOD-19 outbreak.

As a result, all schedules carries out by Dodekanese Flying Dolphins (Fethiye – Bodrum) up to 30/04/2020 and until further notice have been cancelled.

Affected passengers will be informed of their options by their personal Ferry Booking Expert.

If you are travelling at a later date, please visit this page again later on for updates. We will keep you informed.

Best regards,
Greekferries Club

April 13^rd, 2020

Dear Passengers,

Subject: New Cancellation Policy (FEK 84/Α/13-4-2020)

ATTICA GROUP, with a high sense of responsibility, is actively involved in the collective effort to curb the spread of the COVID-19 pandemic and is implementing the governmental measures regarding restriction of travel.

According to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations) come into force as of Wednesday 15/04/2020 and therefore the Company’s cancellation policy is modified as follows:

Passengers with tickets for travel until 31/10/2020 who cannot travel due to travel restrictions or who do not wish to travel due to uncertainty because of the pandemic or due to cancellation of their scheduled sailings, must convert their tickets to open date tickets at least 24 hours before departure. Open date tickets can be used on a next trip to any destination served by Blue Star Ferries, within the period of eighteen (18) months from the date of departure of the original tickets.

In case the passenger wishes to travel on a date or in an accommodation category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid. In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open tickets they have in their possession.

Thank you,

Greekferries Club

March 31^th, 2020

Dear Customers,

Due the circumstances caused by the COVID-19 outbreak and for reasons of public health, ANE Kalymnou have announced the suspension of all sailings between Kakymnos-Mastihari and vv until further notice.

Best regards,
Greekferries Club

April 24^th 2020

Dear Passengers,

Due to COVID-19 pandemic and after Greek Government’s decision to restrain public transportation our itineraries are modified.

Furthermore, the cancellation policy is adapted following the instructions of the Greek Government Gazette 13/04/2020 issue A’ /84 Article 65.

According the above Article, all tickets travelling from 25/02/2020 up to 31/10/2020 are non-refundable. Instead they are converted to ‘open date vouchers’, valid for 18 months enabling you to travel up until 31/12/2022.

If passengers do not use the credit note withing the next 18 months afterwards they are entitled to 100% refund.

Necessary precondition for the above-mentioned replacement is that tickets must be converted at least 12 hours prior to the departure. There will be no extra charge for the passengers even if fares are increased in the future.

Thank you.

Greekferries Club

April 29^th 2020

Dear Passengers,

All tickets with travel dates up to 31/10/2020, that are cancelled by travel restrictions due to the covid-19 outbreak or due to uncertainty, can be converted to open tickets valid until 31/12/2022 and can be used
on any of the domestic ferry routes operated by Aegean Speed Lines.

When making the new booking, any price difference resulting from an upgrade or changes to the official price catalogue, will have to be paid.
Any special offers (e.g. Early Booking) included in the original booking, will be maintained in the new reservation, even if the discount is no longer valid. Tickets may be transferred to friends or family members.

In the case where the passengers do not use the open tickets by 31/12/2021 or at least 18 months from the original travel date, they are entitled to a full refund of the ticket value.

Thank you.

Greekferries Club

June 5^th, 2020

Cancellation policy: Valid from 13/05/2020

Dear Passengers,

All tickets issued for travel during 2020, instead of cancellation, can be converted into Open Date Tickets with the option to be replaced and used on any of the routes operated by Golden Star Ferries up to 31/12/2022.

A prerequisite for the above replacement option to be valid, is that tickets must be converted to open 24 hours prior to the scheduled travel date/time of the initial ticket.

In the case the open tickets are not used within 18 months of the original travel date, passengers are entitled to a full refund of the ticket value.

In addition, the open tickets can be used by friends or family members.

Thank you.

Greekferries Club