General Conditions and Information for Passengers travelling with Superfast Ferries

Terms & conditions / General information (Adriatic Sea)

Passengers, their luggage and accompanied vehicles are carried subject to
a) the Athens Convention relating to Carriage of Passengers and their Luggage by Sea 1974 and to
its Protocol of 13 December 1974 (hereafter "Athens Convention")
b) the Greek Private Maritime Code and
c) the general conditions of carriage of Superfast Ferries S.A. or Blue Star Ferries S.A. acting on behalf
of the ship owners of the vessels (as the case may be), collectively referred to as "The General Terms
and Conditions". These General Terms and Conditions include exclusions and limitations of carrier's liability
for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation according to
the Athens Convention.Copies of the General Terms and Conditions of carriage of Superfast Ferries S.A. and/or Blue Star Ferries S.A. are available upon request.

Limited Liability

Fares and Timetables listed in this Catalogue are based on conditions existing at the time of print. If any conditions should change after the time of print, Superfast Ferries S.A. or Blue Star Ferries S.A. reserve
their rights to make changes in the timetable or to refrain from contractual obligations. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. Superfast Ferries S.A. or Blue Star Ferries S.A. however are not liable for any damages resulting thereof.
In the event of an increase in fuel prices, currency fluctuation or other unforeseen circumstances, Superfast Ferries S.A. or Blue Star Ferries S.A. reserve their rights to change the fares without prior notice.

Reservation Requirements

In compliance with international SOLAS regulations, please note that you are required to supply the following information when you make your reservation: Name and Surname, Gender, Nationality, Date of birth, Type and registration number of vehicle (if applicable). Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).

Ticket Validity

Tickets are valid for one year from the date of issue except for tickets that have restricted validity. A ticket
is not transferable except if provided otherwise by local applicable laws. The person allowed to travel is the person named on the ticket (passage contract). Superfast Ferries S.A. or Blue Star Ferries S.A. reserve the right to request passengers to present valid identification documents before travelling and will not be liable
if a passenger -other than the person entitled to travel under a ticket- who has presented to Superfast Ferries S.A. or to Blue Star Ferries S.A. valid identification documents -corresponding to the passenger
named on the ticket- has travelled and/or has been reimbursed.

Exchange Rate

The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.

Timetables

Superfast Ferries S.A. or Blue Star Ferries S.A. cannot be held responsible for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules aresubject to change.

Cancellations - Refunds

You can find the cancellation policy of the ferry company under Changes & Cancellations in our Customer Support pages.

Additionally to the cancellation fees held by the ferry company, Greekferries Club charges an additional 10% fee from the refundable amount.

Open Return

Passengers with open return must reserve their return journey through the Travel Agency, Premium Sales Agent, Port Agent or Superfast Ferries S.A. or Blue Star Ferries S.A. offices, that reservation and payment have taken place, well in advance. Return fares are always calculated on the basis of the low season fare.
In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is
in force, then the difference between the current and the pre-paid fare has to be paid. Superfast Ferries
S.A. or Blue Star Ferries S.A. cannot guarantee to transport passengers on their desired travel dates.

Lost Tickets

In case of a lost ticket, the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent, Superfast Ferries S.A. or Blue Star Ferries S.A. The reissued ticket can only be picked up by the owner with valid identification. Note: At check-in, all passengers must furnish proof of ticket ownership with either a valid identification card or passport.

Discounts

Valid proof is required by Superfast Ferries S.A. or Blue Star Ferries S.A. upon request for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) hybrid & electric cars.

Group Requests

Group fares can be requested through Superfast Ferries S.A. or Blue Star Ferries S.A. Travel Agencies and Premium Sales Agents. A group consists of a minimum of 16 passengers.

Unaccompanied Children

Superfast Ferries S.A. or Blue Star Ferries S.A. do not accept reservations for children under the age of 15 years old that are not accompanied by adults. Reservations for young people from the age of 15 up to 18 years are only acceptable if the parental or legal guardian has given his /her written permission for the unaccompanied voyage. Appropriate forms are available from Superfast Ferries S.A. or Blue Star Ferries S.A.

Passengers with special needs

On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance.
For further assistance, please call the Customer Service Direct Line.

Pets

A limited number of cabins are available for pet carriage. It is necessary to reserve these cabins in advance. Should these be fully booked, we alternatively offer a small number of kennels, which are also necessary to
be booked in advance. Owners or guardians are required to have their pet's valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies vaccination document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access
to the vehicle deck is forbidden during crossings. When walking on the open deck pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held
fully responsible for the care, safety and hygiene of the pet observing all laws and regulations related to
the above.

Camping on Board

Camping on board is permissible from April 1st to October 31st. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping on board passengers is strictly forbidden. Please pay special attention to the camping on board instructions available on board.

Meals

Meals are not included in the price of the ticket.

Personal Belongings

Superfast Ferries S.A. or Blue Star Ferries S.A. are not responsible for the loss of money or valuables left
in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk
on board during the voyage or call the Customer Service Direct Line.

Boarding Procedure / Entry Regulations

All passengers are required to have a valid passport and other travel documents. Superfast Ferries S.A.
or Blue Star Ferries S.A. cannot be held responsible in the event that authorities prevent a passenger
from continuing his/her journey. Superfast Ferries S.A. or Blue Star Ferries S.A. reserve their rights to
deny embarkation to any individual who does not possess valid travel documents. In the event of a fine
being imposed on Superfast Ferries S.A. or Blue Star Ferries S.A. by the immigration office, the amount
will be charged to the passenger who failed to provide the proper legal documents. In the event of immigration officials refusing entry, the passenger will be sent back at his own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children
also require an official form of identification. All persons and all items brought on board the vessel are liable
to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their boarding card
and a valid passport or ID to the vessel's authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess a valid boarding card and valid travel documents or
fails to prove beyond doubt, his/her identity. Once you have boarded the vessel you are not allowed to disembark prior to departure. If you do so, you should take all your luggage and/or vehicle. Please report
at check-in any firearms you might carry.

Currency on board

Currency on board is Euro. Exchange Bureaus and ATM cash points are also available. Major Credit cards
are accepted.

Telecommunications & Internet

The following communication options are available on board:
• Coin-operated telephones via satellite.
• The use of your cellular (mobile) phone during the whole duration of the voyage. There are special rates
for this roaming via satellite service. For more information please contact the Reception Desk on board.
• Internet corner and wireless Internet connection (WI-FI) during the entire trip.